FAQ

Can I change my mobile number?
At this time, Tesix does not support number changing using your same sim. If you wish to have a new number, you will need to order a new sim card and r...
Wed, 25 Sep, 2019 at 9:20 AM
If I have a 3G device, can I access the 4G/5G network?
No. Your ability to access the network depends on your device's capability. You can research a device or read the box packaging to know what networ...
Wed, 25 Sep, 2019 at 9:23 AM
Is my number recoverable even if my account is cancelled?
Unfortunately, no.   If your account goes into cancellation, you will lose your Tesix Number for good.   If you are porting a mobile number to Tesix, we...
Wed, 25 Sep, 2019 at 9:25 AM
What happens if my account is cancelled?
If your account goes into cancellation, your account will not be recoverable. If you wish to activate again, you will need to order a new sim card.   Acc...
Wed, 25 Sep, 2019 at 9:26 AM
How do I find my account number?
Your account number is found under your MyAccount Login. This number will usually start with 710.   Upon your activation on the Tesix Wireless Network, y...
Wed, 25 Sep, 2019 at 9:28 AM
How can I set up a Tesix Wireless account without activating?
Hmmm, can't seem to find that function. You'll need to go through the full activation process to setup an account to access the MyAccount feat...
Wed, 25 Sep, 2019 at 9:30 AM
What happens if I forget to pay or my payment fail?
If you signup for autopay, we’ll let you know by sending a text, email and/or by hiring a private investigator to inform you of failed payment.   Just ki...
Wed, 25 Sep, 2019 at 9:50 AM
Will I be able to track my usage?
Yes! You will be able to track: mobile data usage sms usage mms usage While Tesix doesn't cap any of these things, you will still have the abil...
Wed, 25 Sep, 2019 at 9:53 AM
Can I port a number if i'm under contract?
Yes you can!    However, the device that is under contract or lease will NOT be able to be used/activated. You will need to have an unlocked device to p...
Wed, 25 Sep, 2019 at 9:55 AM
Will I need to cancel my service with my current carrier to port my number?
Danger Will Robinson!   Your service MUST remain active with your current carrier in order for them to release your number.   Why?   If your number is...
Wed, 25 Sep, 2019 at 9:57 AM